Sponsorship Essentials Part 5: Q&A w/ Jason Smith, VP of Corporate Sponsorships & Events at Mountain America Credit Union

By: Claire Lingley 

Jason Smith is the VP of Corporate Sponsorships & Events at Mountain America Credit Union, a Utah-based credit union that is making big waves in the sponsorship industry.  In this week’s edition of “Sponsorship Essentials” he speaks towards his experiences on both the property and corporate sides, the assets that a company should fight for to have a successful sponsorship, and the skills that have gotten him to where he is today.

Q:  You made the transition from the property side, being with BYU and IMG and the like, to the corporate side with Mountain America Credit Union.  Did you find it was an easy transition? 

A:  The transition has been interesting, and it’s been a matter of trying to understand the products and services.  That was especially true right when I came on board, but now I’ve been doing this for a while so I can speak to it very well. 

Overall, it’s been really fun to see both sides of the fence: the property vs. the corporate side. Both sides are focused on helping the company achieve certain marketing goals, but the overall business models are different.  On the property side you’re focusing on new companies to bring onto the property through sales efforts, etc. On the corporate side, working for a credit union for example, you have to understand different products and services, like checking and savings accounts, loans, and you have to understand how you can be successful with your sponsorship assets with the company as it relates to the sponsorship.  On the corporate side, you’re really focused on how you build the business through the sponsorship, rather than on the property side, you’re thinking, how can we add more revenue to the property through sponsorships?

My mindset has changed a little bit with the transition, but ultimately the goal of both sides should be to make sure the sponsorship is successful for the company.

Q: Can you give me one thing you’ve learned sitting on the corporate side, and one thing you’ve learned on the property side?

“That universe that we live in is small, and everyone talks.  It’s important to do what you say you’re going to do. ”

A:  On the corporate side, you’ve got an overall marketing strategy, however what may be the right marketing mix or asset mix in one area or region or state, may not be the same mix in another.  You have to be flexible in your sponsorships.  That being said, you do have to be consistent and have the right brand, and focus on the overall marketing strategy, but whereas you maybe focused on more branding in one market, you may be more focused on more activation in another market. The corporate side taught me that flexibility is key.

On the property side, there are two main things I have learned:

The first is relationships. The most effective way to be successful on the property side is to ensure you’re building the best relationships that you can, because they are the bloodline of your success.

The second is fulfillment.  I don’t think that gets talked about too much in sponsorship.  Properties that just focus on signing an agreement to hit the numbers, and who don’t really worry about the assets that were promised to be fulfilled, those are the properties and the individuals that wont be very successful.  There’s an element of integrity that must be given to make sure the assets are effective for a company.  When you show that integrity, you’re able to retain clients, maybe even increase their spending.

The sponsorship world is a very niche world, as we know; that universe that we live in is small, and everyone talks.  It’s important to do what you say you’re going to do.  If you’ve built a great relationship with someone, and you’re doing an amazing job on the fulfilment of what you’ve promised, then you’re going to be very successful on the property side.

Q:  In terms of credit unions as a whole, why do you think there’s been such large-scale growth in business over the last decade? And where do you see credit unions headed in the future?

“The future is bright for credit unions. ”

A:  People love the personal and community feel of credit unions.  We are doing a lot of good in the communities, and I think people are starting to recognize that. One thing we focus on at Mountain America is helping members achieve their financial dreams.  That’s our vision.  When a whole company garners that vision and has the same goal, you see a lot of really amazing things happen.   We’re not for profit, and we are created to serve and help people save money.  By helping the members save money, our members are able to put that money back into the community.  That’s why you’ve seen that growth because of what and how a credit union can influence the community.  We are able to help our members, enable them to save money, and help them truly achieve their financial dreams. 

As far as where they are headed, credit unions really have to maintain growth.  That growth is needed to provide the best rates, the best technology, the best products and services, and ultimately the best member experience that we can.  The overall credit union philosophy is people helping people.  We talk about that a lot here at Mountain America. We are the number one credit union in the western region, and number two nationally for business share accounts. We provide a vital role in helping the economy grow through what we do for our members.  The future is bright for credit unions. 

Q:  What would you say are the three most fundamental sponsorship assets that you look for when procuring sponsorship?

A:  #1 would be Media. Traditional media helps support a lot of the sponsorship assets, so making sure (if it’s available), that we have radio, TV, and some of those traditional media outlets is necessary because those are the elements that really help drive traffic.

#2 would be Assets with Repetitive Exposure.  In the world of sponsorships you have to separate yourself from the rest of the noise, and in some cases, there’s a lot of noise.  You have to make the decision, is there so much noise that maybe we shouldn’t even be there? But in order to stand out, it’s important to have consistent repetition of the brand.  You need to tie your name to something that repeats throughout the event that has a positive connotation to it, something that people can latch onto.

And really, the #3 most fundamental asset I look for is some sort of Community Outreach Program.  If you link a sponsorship with a cause, that makes it that much more powerful.  For example, with our Utah Jazz Sponsorship, we sponsor all the three-pointers: For every three-pointer that the Utah Jazz makes, we donate $50 to the Huntsmen Cancer Foundation.  With that you have a repetitive feature that’s tied in with a cause.  The fans see your brand consistently, and they have a positive association with it because you’re giving back to cancer research.  It helps tie your brand in with the community and really shines a positive light onto what you’re doing as a sponsor.

Q:  What is a sponsorship asset that would be a deal-breaker if you couldn’t include it within a sponsorship deal you were negotiating?

 A:  It would have to be ownership or an element with exclusivity. This goes back to what I was talking about before, with the increase in property numbers to hit.  There’s more and more sponsors, and the clutter can get higher and higher, and you have to be able to carve out at least some elements of exclusivity to separate yourself. Even if it’s not a full exclusivity, you definitely want to create some sort of type of ownership with your assets that you don’t have to necessarily share with someone else.  Make sure you have that separation.

That being said, some of the properties are going to want to split things up.  For example, if there’s 4 quarters of basketball and there’s replay sponsors, a lot of properties will separate it and say, “Okay, 4 separate replay sponsors”.  The more you can say, “No, I want to be the replay for the whole time, “ the better.

You have to really try and find those types of elements where you can carve out your exclusivity and own it.

Q:  Obviously, one of the reasons you’ve gotten to where you are today is because of your skills in negotiating.   What is the one piece of advice you would offer someone who is stepping foot into that boardroom?
 

A:  You have to do all your homework beforehand so you can be educated going into the discussion.  If you haven’t done your homework on what’s being discussed, then you’re really at a huge disadvantage.

“You don’t have to create things, you don’t have to make things up, you just have to use the truth. ”

The most important principle in negotiation is using the facts.  Being educated with the facts is, as I like to call it, your sword and your shield in negotiation.  Your sword, because you can use the facts to justify additional assets, and your shield, because you can explain and defend a fair and reasonable investment.

You don’t have to create things, you don’t have to make things up, you just have to use the truth.  The facts will always help you in negotiation.  It’s always been that way for me.  It takes a little bit more time and effort beforehand going into a negotiation to really get all your facts straight, but if you understand all the facts of the situation you will be so empowered to be able to negotiate effectively.

Q:  What is the greatest piece of advice you’ve ever received?

A:  I had a church leader tell me once that if you are kind to others, then any negative efforts towards you will be disarmed.  Treating people with respect and having integrity is probably the most important quality you can have in any business.  That’s really the greatest piece of advice that I’ve ever received from someone.

Q:  A lot of people have room to take that to heart, I imagine.  Lastly, what skills have been the most valuable in getting you where you are today?

A:  That is a good question.  The successes that I’ve been able to have are because I have been able to build strong relationships with people.  People like to do business with people they like, and being able to connect with others has always been a strength of mine.  It takes work and it takes effort.  You have to reach out and ask questions to people. You have to try and find out about who people are and also care about who they are.  It can’t be fake, you have to be real and genuine about it.  That’s the most valuable skill that I’ve been able to develop, just being able to connect with people.

There was a time where I wasn’t as outgoing as I am today.  It just takes having uncomfortable conversations and stretching yourself a little bit and then it becomes easier and easier.  Now, building those relationships is what matters most to me, and it is the thing I look forward to the most.

5 Quick Q’s

Favourite sport to watch?

College Football

Favourite sport to play?

Basketball

What was the last book you read?

The Greatest Salesman in the World

How do you take your coffee?

I don’t drink coffee.

What 2 things would you want if you were stranded on a tropical island?

That is a tough one, I would want to be able to watch sports, and I want to make sure… well… I should probably flip flop those around!

I want to have my family with me, and I want to be able to watch sports!

Technology Game Changers

We have seen many new industry trends based on rapid technological advances over the last few years. One of the trends the team at BWA has been following through 2015 has been wearable technologies and real- time alalytics.  Over the last few years, leagues have really committed to being a part of the growing trend.   

NBA has partnered with Sport VU.  SVU is a high tech camera system, most commonly hung from above the court, that collects data.  The unique twist to this cutting edge camera system is that it collects data at a rate of 25 times per second, simultaneously following the ball and every player on the court. Sport VU has been installing their system in all NBA arenas since 2013. 

A front runner within the wearable side of technologies is Catapult.  It has been a breakthrough company with major investors like Mark Cuban, and multinational brands Adidas, Reebok and Nike. This micro-sensor (essentially) is currently utilised by over 300 teams around the globe and it provides a more analytical perspective in “real-time”.  When partnered with the visual assistance such as Sport VU. This allows sports scientists access to a full breakdown of the game,  player performance, coordination and a series of algorithms quantifying player interactions generated by the raw data. 

Another company to watch for is Cityzen., who develop smart sportswear such as the sensor-embedded “D-Shirt”.  This phenomenal “Smart Sensing Technology” has been utilised during practice, and has proven to be one of the pioneering garments within this new wave of technology.  This shirt contains textile embedded sensors measuring activity, heart rate respiration posture and more, truly living up to its reputation of being the “textile of the future”.

In 2016 we have a keen eye on whether this rapid data collecting and wearable's  will translate smoothly from training purposes and move toward other subsidiaries of the industry that may benefit from this type of “real time” data.  

Looking heavily at the stats for TV/sports coverage as well as more accurate data for the betting fans, it will surely be a matter of time before the correct deals and agreements are in place allowing extended outlets to capitalise on this new trend.  The benefit from having these stats on hand every second of the game would surely foster more accurate predictions for betters and sports casters alike. Alternative media as well as sponsors may also make a bid for selective data collection that will enhance exposure and fan experience.

Usually, we watch new technologies utilised by a team or league to enhance productivity and conduct sports science studies first. Commonly after this phase, the trend will trickle down to sub categories within the industry. We are looking forward to watching the direction the sports and entertainment world will embrace this cutting edge technology readily available today.

$$$ Dollar for Dollar $$$

 Viewing sponsorship as a cost-effective method of achieving specific marketing objectives, has been the driving factor behind the dramatic increase in Naming Rights over the last decade. Sponsorship marketing is particularly valuable because of its effectiveness in introducing new products, helping new or established products contend with competitive brands, and increasing corporate brand awareness. Increasing brand awareness is a primary factor behind a significant sub-trend within the sponsorship industry over the last several years. It has been proven that "Dollar for Dollar" Naming Rights is the best investment a corporation can make.

Corporate Benefits

• Enormous brand exposure
• Strong connection to iconic civic facility
• Demonstrate commitment to community
• Increase sales through direct access to property's audience and prime hospitality opportunities
• Ability to target specific demographic groups/audience
• Credibility (sponsorships have greater credibility than straight advertising)
• Interactive marketing platform

Property Benefits

• Generate immediate and annual revenue
• Build image/profile of property through linkage with prestigious corporate entity
• Create marketing synergies for an expanded marketing reach
• Eliminate various line-item expenses

General Naming Rights Benefits

• Impactfull branding exposure
• A prestigious association with the property and its tenants
• the ability to rise above the advertising clutter normally associated with sports and entertainment properties
• The opportunity to pre-empt a company's competition from an association with the property 
• The potential for lucrative direct and indirect business relationships 

Naming rights occupy the highest point on the sponsorship pyramid and typically carry with them a number of major benefits for all parties included. This is why we will continue to see these investments increase across industry categories, sports and entertainment venues, events and properties around the globe. 

Naming Rights, A Trip Down Memory Lane.....

Though the origin of naming rights may be debated, certainly a watershed moment in their development was the 1972-73 naming rights agreement between Rich Products, a Buffalo food manufacturer, and Erie County which enabled the former to put its name on a new football stadium in Orchard Park, New York, the home of the National Football League’s Buffalo Bills. The agreement called for Rich Foods to pay $1.5 million over 25 years in exchange for signage at the stadium and a commercial association with the franchise.

The naming rights phenomenon continued in northern New York when Carrier Corporation, a maker of heating, ventilation, and air-conditioning equipment and refrigeration systems, concluded an agreement with Syracuse University in 1979 to name the school’s new athletic facility. Then, in 1986, Pilot Air Freight purchased the naming rights from the City of Buffalo for the new stadium that housed the Buffalo Bisons, a minor league baseball team.

About this same time, California-based Arco Oil bought the naming rights to the new arena in Sacramento that would be home (Arco Arena) for the Sacramento Kings of the National Basketball Association. In 1988, Great Western Bank became the first company to re-name a facility, theForum in Los Angeles, which was then the home court of the Los Angeles Lakers.

Interest in naming rights really began to gain steam in the 1990's when a slew of professional facilities, starting with the Target Center in Minneapolis (home of the NBA Minnesota Timberwolves), hastened to adopt corporate monikers. Not surprisingly, the fees associated with these sponsorship's also increased—in some cases dramatically.

In the last 15 years, the corporate interest in naming rights has shown no signs of letting up. Based on the latest public information, there are now 113 naming rights agreements currently in place for major league facilities in North America alone, and more than half of them have been done in the last decade. In addition, there are scores of naming rights deals for minor league and collegiate facilities, convention centers, amphitheaters, theaters, even high school stadiums. 

Sponsor Logos on NBA Jerseys: What Do We Think?

The NBA recently approved a three-year pilot program that will allow for a 2.5-inch by 2.5-inch advertising space on team jerseys to be sold to sponsors who can then put their logo. The NBA have already experimented with this in the 2016 All-Star game which featured team jerseys with the Kia logo on a the front left opposite the jersey manufacturer’s logo.

Teams will have to sell this space on their own and will have to put half of the revenue generated in the league’s revenue sharing pool. According to industry estimates, this initiative will generate $150 million in additional annual revenue. Obviously, teams with a more global presence and probable playoff appearances will end up selling the space for higher rates, but that being said, this will help do wonders for some smaller, less successful teams.

Financially speaking, this is a welcome addition to the league; however, one also has to analyze what fans are thinking and social media sentiment around this issue is rather divisive. We gather that the the outrage is gathered around two main issues, namely – 

Sponsor logos will be intrusive and will make affect the aesthetics of the jerseys, making them look more like motorsport overalls.
While soccer teams have had sponsor branding on their jerseys for a long time, it makes sense for them considering they have only commercial break during half time. On the other hand, NBA games have more breaks, including timeouts.

While these concerns are legitimate, here are our thoughts on the matter – 

When speaking about aesthetics, one thing that fans have to remember is that this will be a rather small patch and will not be intrusive. Soccer jerseys naturally allowed for significant sponsor branding simply because club logos have traditionally been in the form of small crests placed on the top left of the jersey. Because NBA jerseys have never accounted for significant branding before, it would mean that the team’s branding would have to be reduced. And that is not something that any team is going to stand for, simply because teams have been present for a long time during which, they have built up a significant amount of brand value. Any major change to jersey designs would result in a drop in that value and that’s not what any team wants. So fans can rest easy that the addition of a small patch will be done tastefully and will definitely not result in the jersey looking like motorsport overalls. 

Secondly, ask any person who is a fan of both soccer and basketball (and we have a few within BWA), basketball is definitely a much easier sport to watch either live, or on the television, simply because the commercial breaks allow for more opportunities to get up from one’s seat and not miss out on the in-game action. The risk of leaving one’s couch to fetch a cold one from the fridge is definitely a lot higher in soccer.

Lastly, if fans are still worried about having their team jerseys with logos stitched on, they have to remember that the NBA’s merchandise division will still be selling the jerseys without the patches. The jerseys with the sponsor branding will only be available through the teams’ official store.

The final word: Change such as this has always been inevitable and in time, the fans will get used to it and will grow to accept it. And to this, we’d like to give the example of FC Barcelona. The Catalan soccer team has some of the most loyal and devoted fans amongst all sports teams in the world and had always snubbed jersey sponsorship till 2006 when they signed a deal with UNICEF. As part of the deal, the club also donated €1.5 million to fund, which seemed to appease the purists who were extremely opposed to the deal. After this deal expired, the club signed a deal with Qatar Sports Investment worth €150 million. This decision was met with surprisingly little opposition from the club’s fans. Thus, in time, this phenomenon will also gain acceptance from the league’s fans.

The Meteoric Rise of eSports

Why would anyone want to watch someone else play a computer game? That’s the questions that a lot of sport marketers may have asked themselves when first witnessing the advent of professional gaming tournaments, or as the industry calls it, eSports. The answer may lie in the ‘professional’ part. 

For example, if you are a lover of soccer and play it in your spare time. Would you still follow the games of your favorite professional team on the TV? Would you try to watch them if they were playing in your town? If your answer is yes, then you understand the sentiment behind why so many millennials flock to arenas or tune in to watch their favorite professional gamers practice their craft. Gaming at the highest levels requires an average of 200-300 mechanical actions per minute coupled with critical thinking, quick decision-making and seamless team communication and strategizing. 

Now that we’ve gone behind some of the psychology behind this, let’s look at how popular eSports actually are.  In October 2013, Over 32 million unique viewers tuned into the finals of League of Legends World Championships. This figure also includes a sold out crowd at the Staples Center. To put this into perspective, this total viewership figure is more than the combined viewership of the 2014 World Series and NBA Finals. With figures like this, it is safe to say that gaming tournaments are no longer confined to a group of friends having a Counter-Strike LAN party hunching into their monitors whilst consuming unhealthy amounts of Cheetos and Mountain Dew.

A testament to this is the rise in the number of universities in the USA that offer gaming based scholarships. Furthermore, the number of students participating in inter-university gaming events dwarf the number of participants in men’s division 1 basketball, soccer and hockey.

With such impressive stats and major sports networks starting to broadcast professional gaming tournaments, it was only about time that sponsors would start getting in on the action. Brands such as Red Bull, Monster, Coke Zero, Intel, Nissan, and American Express have been sponsoring major eSports events. In fact, even the Obama administration utilized the help of professional gamers to promote the launch of healthcare.gov. 

That being said, there is still a lot of space in the market for other brands to come in. of course, they have to be mindful of the fact that there is still some stigma attached to playing games. Pre-conceived notions about gamer's still exist amongst a large amount people, including parents and peers. But to that we counter and say that we’re in 2016, and nerdy is the new sexy.